Return & Refund Policy
Last updated: February 2026

We want you to be satisfied with your order. If there is an issue, please review the policy below.

1. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Photos of the item

We will replace the item or offer a refund at no additional cost.

2. Size Exchanges

We accept size exchanges for unworn, unused items in their original condition within 14 days of delivery.

Customers are responsible for return shipping costs. Once the original item is received, we will send the requested size.

Size exchanges are limited to the same item (different size only) and are subject to availability.

3. Returns

We accept returns on unworn, unused items in their original condition within 14 days of delivery.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method.

Please allow several business days for the refund to be processed depending on your payment provider.

5. Non-Returnable Items

The following items are not eligible for return:

• Worn or used items

• Items not in original condition

• Final sale items (if applicable)

6. ShiPping Costs

Original shipping costs are non-refundable unless the return is due to our error.

7. Contact

To request a return or exchange, contact us at:

merch@ludotechnique.com